As a business owner, you know the importance of having other people know about your business. Advertising is rarely an option. Even those huge companies that you know well, who do not need to advertise (because you will likely go to them repeatedly) put a good deal of their profits back into advertising their business.
As a small business owner, marketing your business is important. It does not matter if your business is a small one, such as a local repair shop or retail store, or a larger one, finding the right way to communicate with your prospective clients is critical.
One of the biggest concerns a business has is getting their potential clients to know about them. You know you have a great service. You are confident that you can wow the customer with your abilities. Yet, they do not call.
They do not come into your store. They do not visit your website. The only way to help this process is by spreading the word about your business and letting everyone know what it is and what it can do for them.
Do you have a strong advertising background? Most small business owners (offline and online) do not. Yet, you do not need to have this type of advertising background to find success through advertising means.
The more creative and direct you are, the more successful you will be. Keep in mind some things you do not want to do such as promising more than you can offer. However, be as creative as you can be if you hope to attract new customers to your business.
This article outlines the tips and strategies your business needs to do well, and that promises to offer new opportunities, new insight and plenty of profit for those businesses that can provide they can advertise well. However, this is an area of business that is changing. If you are to find success in business in your advertising strategy, you need to stand out from the crowd and approach advertising in new and interesting ways. This article also provides you with ways to build an effective advertising plan.
With advertising, you need to be more creative than ever if you are going to stand out. A simple ad in the local newspaper is not enough to generate enough talk about your business to have people interested enough.
A small banner ad on a moderately sized website is still not enough to generate the type of income that your business is looking for.
More so, the times have changed. Consumers themselves are more used to shock advertising than ever. A scandal may hurt one person, but it can often bring higher revenues to a company. However, now, people have very high standards in where they shop, what they buy and what they pay for it.
To further to explore that topic, consider these important factors when it comes to advertising your business:
Use your advertising budget to differentiate your business from the businesses of others. This is more important in today because it now is more important than ever for people to watch every penny they spend.
On the other hand, it may provide you with an ideal option for doing something big that is memorable.
There are a few things to point out, in addition, that are more positive. For example, today’s consumer is well aware of the price of products, but they are still looking for a good deal.
Getting more for their money is always going to be a big factor for the average consumer. Look for ways to add something to the product you are offering that helps it to stand out from the rest of the world’s products.
More so, consumers are knowledgeable. They are happy to learn about new companies, but they want to learn about them before they will use them.
Either through your website or through your advertising, you need to communicate who your business is, what it has to offer as well as what makes it unique and better than the rest.
Can your business make it? With the right advertising plan, your business can excel. Take the time to consider the following tips and methods to improving your business advertising plan.
Use as many of these methods as is possible but do put together a cohesive plan that outlines your goals first.
What does your advertising plan include? How many of the following types of advertising methods can you use?
Consider the following steps:
If the plan seems to be a good one right off the bat, mark it as that. If there is no chance of it being usable for your business, you should cross it off.
An effective advertising plan for today tackles a wide range of mediums and it delivers a clear message. It also provides consumers with a clear solution to the ever-popular question, “What does this business do for me?”
Word of mouth advertising is one of the oldest forms. Simply put, it is the means of one person telling another person something about your business. It has always been one of the most powerful tools to have as an advertising medium.
Ask yourself, are you more interested in listening to what a commercial has to say or what your best friend has to say? Who is more believable?
As a business, part of your advertising plan should focus on word of mouth advertising. OF course, it is important to point out that today; word of mouth advertising is not just one person telling another of a product, as in one woman telling another woman about a product they love. Rather, there are many online and off-line methods for delivering a word of mouth experience.
We will now focus on a few methods of advertising that can help you to pull out those recommendations that you want to get from others.
How can you get recommendations and referrals from the customers you already have or the ones that you will be getting?
Focus On Customer Service
The first and most important element of advertising is not spoiling the business that you have. Each customer that comes into your doors needs to be a customer treated as if they are the most important customer for the business. Although this may seem difficult to do, it is all about delivering a quality service and smiling.
Customer service is important to business success. If you have a bad experience at a restaurant, you tell your family and friends about it, and stop them from going there. Not only does the business lose your business but that of your family and friends, too. What you want to create, on the other hand, is an atmosphere in which the words being passed on are top quality recommendations to visit your establishment.
If you are not sure what you can do to improve your customer service, go right to the source: your customer. Find out from them what you can do to improve your overall experience.
If your business is a locally based one, as opposed to one that is Internet-based, focus on local offers that can help bring in customers. For example, a customer comes into your hair salon.
You know they had a great experience and so you offer them a discount card and one for their friend. If they pass on the card, you have an opportunity for them to tell the potentially new customer about your salon. This is easy advertising!
Another way to generate more word of mouth advertising is to let others know about your business by allowing them to get to know you. Be an active role player in the community.
Churches, community organizations as well as government offices are great ways for you to grow your local popularity. Introduce yourself to your customers. Shake their hand. Be present in your place of business.
It does not have to cost you much to sponsor a group of local baseball players or to buy the t-shirt uniforms for the school’s soccer team. It does not cost you anything to host a fundraiser for a local person who is ill where you donate your profits. However, these types of actions get your name in front of the masses. They are all instances that you can show that your business is the business in town to be involved.
Unbelievably, one of the best ways for you to get the customers to respond to you is to ask for a recommendation. For example, you have saved someone $250 off his or her car repair bill. That is nothing to be shy about.
As the customer is happily paying their now discounted bill, you can easily say to them that you are looking for new clients. Would they please recommend your service to their friends and family?
When you ask for business, even if it is simply by asking for a group of customers to come back again, you allow those customers to feel welcome within your business. More so, they are happy to tell others about their experience, especially when asked to do so.
Here are a few more, short and easy ideas for building up your business through word of mouth advertising:
Did you know that most customers who have a bad experience never report that experience to the business? However, they do tell family and friends about it, or even worse, they get online and start talking about it. Ask customers to tell you about the problems they have with your business.
As a business owner, if you promise to do something for a customer, you had better do it. The negative word of mouth advertising this will cause is enough to cause any business to struggle significantly. However, when you do keep your promises, customers will respond to that as well.
Next, work on going over the expectations of your clients. You do not want to do the bare minimum or to get the basic level of acceptance. Rather, you want to focus on beating their expectations so that your business can flourish when they come back repeatedly so you can take advantage of what you have to offer.
The customer is never wrong, even when you know they are wrong. It happens within every business. A misunderstanding lead to a confrontation. You do not want to stand down or to lose business. How do you handle the angry, unhappy customer?
Do what you can to satisfy them. In fact, many studies show that when an unhappy customer is satisfied, they become a lifetime customer of the business, simply because the business listened to them and fixed the problem.
At first, you may ask for a customer’s repeat business when they are leaving your establishment or even through your invoice online. However, in a week or so, give them a call. Send them an email.
Send them some mail. Ask them to come on back to experience what you have to offer again.
When you are working with customers hand in hand, shake their hand, look them in the eye and let them know how important they are to you. This establishes a bond of trust and it helps to develop customer loyalty.
Reach out, ask for their business and thank them for visiting you. This will make a difference.
As you will notice, virtually all of these words of mouth advertising methods are free or inexpensive. They make sense. They should be part of your advertising plan without fail.
If they are not, add them into the mix to ensure that your business has the foundation it needs to excel in today.
We just spent time working on word of mouth advertising. It is what people need to know and need to use as the foundation of their business success.
However, every business needs to do more than that to get into the eyes of the customer. However, most businesses, especially the start-ups will find it hard to pay for these advertising methods.
If you could afford to hire a professional advertising company, you would still see some of these free methods for promoting your business. However, many people do not put in enough time to learn them.
The following are a few free ways to advertise your business. Some are offline while others are online methods. Use as many as makes sense for your business.
Google Local is a local listing service on the web for local businesses. You do not have to do much but contact Google Local and provide your company name, address, phone number and website address.
You will need to verify this information through a postcard, but it is easy and gets you listed on Google easily.
Have you considered coupons? Why not mesh coupons with Google. If it sounds like something that is interesting to you, the good news is that it is easy to do. You are able to bring in new customers and bring the old customers back to you.
All of this occurs through Google’s free coupon tool that you use to get your business on local searches that are relevant to your website.
While it does cost a fee to get your website listed in the big Yellow Page book, it is free to do so on the web. Remember, people come to the web to learn about stuff long before they actually buy from a business. Therefore, being in the online Yellow Pages makes sense.
Just like Google Local, Yahoo Local offers the same type of benefit. Of course, it benefits those who are using the Yahoo search engine instead of those who use Google.
Yahoo is the second-largest web search engine and highly important to any online search. It is free to get listed on Yahoo Local, too.
One of the things that Yahoo local does that Google Local does not is to allow customers to review your service. It takes only a few minutes to set up this process but encouraging your customers to visit the website and to write a review is an important step in advertising local businesses.
It is free to do and takes moments, but it could mean the difference in a customer choosing your business over another company’s business.
You can send a press release to a news organization. This is a better option than sitting around and waiting for them to come to you. Be sure that what you have to say is newsworthy, and it should not be a blatant advertisement for your business.
For example, it could be a press release announcing your collection of food for a local charity. It could be your special fundraiser for a sitting child. You can use online press releases in the same manner but be sure they are newsworthy before you try to have them sent out.
Is there a business that will compliment your own? When you find one that is you should trade services with them. Alternatively, trade advertising with them.
For example, perhaps your business is a spa. You know that those that come to your spa are concerned about their fitness. You collaborate with a local fitness club and trade advertisement flyers at your establishment for their business while they do the same for your own.
Now that we’ve gotten you started with a few free ways to advertise your business, we will move on to methods that are more specific.
However, many of the other activities within the rest of this article are low cost or even free. They are well worth your time investment!
One of the most important ways for a business to advertise today will be through the Internet. Beyond a doubt, this medium is important.
As mentioned previously, people turn to the web on a regular basis. They look for directions online (your website you should include local directions.) They use the Internet to help them to find the best deals that are available. You need to be included in their search or they will not find you.
So, how can you use a website to advertise your business? Consider the following tips and resources listed below:
Most small businesses that are not selling on the web directly still need a website since customers routinely use the web to research businesses before they actually start using them.
Those businesses that do have the ability to sell on the web will need a specially designed website to accommodate this need, generally an e-commerce site.
In either case, a website should be included. This way, you can inform your customers of who you are, and you can educate them on what you can offer to them. Then, you can use your website to promote your business further.
The next step in the process is to get your business listed in the search engines. There are several ways to do this, but the most fundamental is simply submitting your website to these search engines manually.
Google and Yahoo are the largest, but others are just as important. There are software tools that will automatically submit your website, or you can wait around for the search engine spiders to find your website on their own.
Search engine optimization, or SEO is a type of advertising tool. When you head to a search engine and type in words into the field to find something, you expect the page that pops up to be full of the options you have. Businesses work hard to be listed on that first page of the search engine results.
The higher that you rank on those pages, the more likely it is that a customer or client is going to click on your website link and visit.
Search engine optimization includes placing keywords (the words that people enter into a search engine to find your business) into the content on your website. You will need to learn what words people are using to find businesses like yours.
When it comes to your website, each title, whether for an article or for the page itself, should have a keyword within it. If you are in the business of pet toys, be sure that you include words like pet toys into these titles.
The page title will also appear hyperlinked in the search engines when people search for those words and find your website. You will need to learn some basic formatting to learn how to make this happen.
The META Tag is the description placed below your title in the search engine results page. It is critical to provide the best tag possible, describing what the individual will find when they visit your website. Use keywords here, too.
Using a blog on your website is a combination of benefits for online advertising. First, a blog will help with search engine optimization because it allows you to add more information and pages to your site. This fresh content is something that the search engines are looking for.
In addition, a blog allows your customers to sign up for it and they can then receive regular communications from you through your blog. This is called an RSS feed and it is something that all website owners should have in place as it costs very little or sometimes nothing.
Yet another tool that will help you to build your website traffic and help you to get customers coming back repeatedly is a simple newsletter. When a client purchases something from your website or even just stops by, they can sign up for your newsletter.
Several times a year, or even more frequently, you can send them a well-designed newsletter to their email box that contains information on the company, tips and tricks they want to have and even provides them with incentives like sales to bring them back to the company’s website. You are simply reminding them that your website is there.
Some businesses will benefit from more than just one newsletter sent out every few months. If you need your clients to come back time and time again, consider a regular email campaign. This system is set up to be automatic.
Once your clients sign up to receive it (by simply adding their name to your website sign up form) they will receive regular communications from you regarding the business, sales or even providing them with information that they need. Always included is a link back to the website.
Social marketing is one of the keys to online success. You have your business website up, but now that it is, you need to get people to it. You can do this through social marketing.
Many people do not realize just how important it is to be social in today’s marketing world. In fact, today, it is likely that you will see more websites develop that are designed to provide business owners with numerous additional ways to market their business socially, rather than through paid advertisements.
Social networking is the process of interacting with others one on one, or at least informally. It is the opposite of paying for commercial advertisement where you will sell your product through a catchy television ad. Rather, you are promoting your business by promoting yourself, by simply interacting with customers one on one.
While it is hard to imagine doing this on your own, many websites help to make it easier for businesses to interact on the web. The tools mentioned here are websites you can join (mostly without cost) and begin building your business.
Most of these websites have the same goal. You will sign up for them, build a following by finding others to interact with and then socially build a relationship with them. You are providing both a personal experience and advertising your business through them. Since most have this same style, the details of using these sites are only included.
LinkedIn allows you to find others on the website that you know and then allows you to connect with others in a business atmosphere. It has less of a basis on social aspects than other sites, but it allows you to become recommended by others, which can help you to increase customers.
Facebook is not just a website for teens. It is an excellent medium for finding others interested in what you have to offer. There are more than 600 million searches and more than 30 billion page views each month on Facebook. Your business can be part of that today.
Twitter is a microblogging website because you send out very short messages to your followers. Building followers is easy enough to do. However, it does take time to make Twitter work for you. In short, you will chat with other users about their messages and send out your own.
You can often include links back to your blog posts or website as a way to get clients to your site. For example, if you are selling real estate in New York City, you can search for those who are looking for such opportunities and then friend them. All others who are your friends can see your messages about a great deal.
How can YouTube, the popular video site really help you to promote your website or your business? It is a form of social marketing. You will post a video on the site that is directly or indirectly related to your business. For example, as a plumber, you may want to show a video about how to quiet that leaky faucet.
Then, clients can get right back to your website where they can purchase the tools, they need to accomplish the job. The key with YouTube.com is that it has such a high ranking in the search engines and is easily going to help boost your search engine ranking by linking to and from your website.
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